Shipping policy

We send every order by Royal Mail from Kent, to UK addresses only.

Dispatch: We post orders within 2 working days of receiving payment. Order before 2pm and your items are usually posted the same day.

Delivery: We use Royal Mail 2nd Class, which normally takes 2-3 working days. These are estimates, not guarantees. Delivery can take longer at busy periods such as Christmas, so please order early or choose our Express option.

Cost: UK Standard delivery is £3.99, free on orders of £15 or more. Express is £7.99, free on orders of £40 or more. Charges are shown at checkout before you pay.

Late or missing orders: If your order hasn't arrived within the estimate plus a few days, email hi@terribletrumps.com with your order number. We'll look into it with Royal Mail and either resend your order or refund you.

Damaged on arrival: Contact us as soon as you can with a photo. See our Returns & refunds policy.

Wrong address: Please check your address before you pay. If an order comes back to us because the address was wrong, we can resend it, but we may need to charge postage again.